Frequently Asked Questions

WashNgo brings professional car and bike care to your parking spot. Choose a one-time clean or a regular routine, and let a WashNgo Champ take care of the details while you get on with your day.

Open WashNgo Customer, add your vehicle and parking address, then choose a service or care plan. Pick your preferred date and time, review the details and confirm your booking in the app.

Choose exterior cleaning for the body, windows and wheels, interior cleaning for seats, dashboard and vacuuming, or full cleaning for care inside and out. For a regular routine, compare Lite, Delux and Premium packages in the app.

Yes. WashNgo includes care for bikes, sports bikes and scooters. Add your vehicle in the app to find the cleaning options and routines that fit your ride.

Find WashNgo in Bengaluru neighbourhoods including HSR Layout, Indiranagar and Koramangala. Add your address in the app to see the services and time slots available at your parking spot.

Selecting a plan here opens the app-download popup. It does not submit a booking or take payment. Complete your vehicle, address, schedule and checkout details in WashNgo Customer to book your wash.

Yes. Choose an available date and preferred time window in the app. Your booking details keep the schedule handy, so you know when to expect your Champ.

Absolutely. Choose weekly, alternate-day or daily care, then select Lite, Delux or Premium. Plans are available for one, three or six months, so you can build a routine around your ride.

Yes. Choose Friends or Other while booking, then add the recipient’s name and mobile number. Check their vehicle, parking address and access instructions before confirming.

For an exterior clean, your vehicle can stay parked as long as your Champ can reach it safely. Interior cleaning requires access to the cabin. Add parking instructions and keep your phone handy in case your Champ needs help finding the vehicle.

Our cleaning packages focus on everyday exterior and interior care. Paint correction, ceramic coating and specialist detailing are separate services and are not included in a standard clean.

Exterior cleaning covers the body, windows and wheels. Interior cleaning includes vacuuming and care for seats, dashboard and accessible cabin surfaces. Review your selected package in the app for its full list of inclusions.

Your Champ cleans your vehicle at the parking address you choose. A safe, accessible parking space with enough room to work makes the visit smooth for everyone.

Yes. Add your tower, parking bay and entry instructions when booking. Please arrange any society permission or visitor access needed so your Champ can start without a delay.

One-time car care starts at ₹199 for exterior cleaning, ₹249 for interior cleaning, ₹375 for on-demand cleaning and ₹499 for full cleaning. Choose your vehicle and service in the app to review the total before confirming.

Weekly plans start at ₹599 per month, alternate-day plans at ₹1,149 and daily plans at ₹1,749. Compare Lite, Delux and Premium for your chosen vehicle and review the price and term in the app.

Choose from the payment options shown at app checkout, including UPI and cards. Review the amount before you confirm. This website does not collect payment or submit a paid booking.

Check Offers in the app for savings on eligible bookings and plans. Apply your code before checkout and review the offer’s validity, minimum spend and any usage limits.

Open Bookings, select your plan and choose Manage plan. You can review your schedule, pause or resume your routine, and manage eligible changes from one place.

You can cancel a visit without a fee up to two hours before its scheduled start. For changes closer to the visit, review the cancellation details in your booking before confirming. Subscription changes apply to the remaining eligible visits.

If a booking is eligible for a refund, the amount returns to the original payment method after the request is approved. Most refunds arrive within five to seven business days. Follow the status from your booking or contact support for help.

Open the booking and select Report an issue. Tell us what happened and add a photo if it helps. Our care team will review the visit and help with a suitable follow-up, such as a fresh visit or an eligible refund.

Your Champ brings the cleaning tools and products needed for the chosen service. Check your booking for any water or power access requirements, and keep the parking area accessible for the visit.

Our Champs use vehicle-care products suited to the surfaces being cleaned, along with soft microfiber tools. Let your Champ know about a fresh coating, delicate trim or special care instructions before the service starts.

A trained WashNgo Champ will care for your vehicle. Look for the WashNgo branding on their uniform and check your booking details in the app when they arrive.

Report the concern from your booking as soon as you notice it. Include clear photos and a short description so our care team can review the details and guide you through the next steps.

The before-and-after images are illustrative campaign visuals, not customer case studies. Your results will depend on the vehicle’s condition, the service selected and the type of dirt or marks being treated.

Tap Download Now to choose your preferred app platform.

Open your saved vehicles or addresses in the app to add or edit details. Include your vehicle type, parking bay and a clear map pin, then check the selected details before your next booking.

Open Help & support in WashNgo Customer or select Report an issue from a booking. You can also write to admin@washngo.in with your booking details and a short description of what you need.

Yes. Update your account details in Settings. To request account deletion, choose Delete account and follow the steps shown. Any records that must be retained for completed transactions are handled under our privacy policy.

Yes. Open Bookings to see upcoming visits, review past services and manage your care plans. Your booking details bring the vehicle, address and schedule together in one place.